Standards

We assure quality through two linked approaches. Firstly, our values and culture focus our people on delivering on promises to clients and customers. Secondly, we regulate quality through our ISO 9001 Quality Management System – a structured regime which:

• States the Quality Policy
• Implements our quality procedures
• Records and reports our levels of quality performance through KPIs
• Identifies corrective actions and improvements

Connolly is a modern service provider and our quality aim is to provide an excellent experience for both clients and customers. This is defined as:

• ‘Right first time’ working
• Zero defects
• Excellent customer care
• On time completion

Delivering the client’s vision

We promote a positive health and safety culture and recognise that the process of communication, consultation and involvement of all employees, together with visible leadership and commitment from the top, are all essential features connected with the development of a successful health and safety culture. We strongly believe the development of a good health and safety culture is essential in achieving a high quality service for our customers.

Our policy is regulary reviewed  by our SHEQ team. Our core business KPI’s include:

• Achieve zero accidents
• Implement OHSAS 18001 certified health and safety programme
• Update training for all our employees
• Deliver targeted communication every month for all site based employees and supply chain

Conduct monthly site audits

Our corporate responsibility and sustainability policy is applied in four main areas: marketplace, workplace, environment and community.

Marketplace

• Our mission is to understand our clients’ business needs and deliver them in a way that delights those clients.
• We will provide products and services of good value and consistent quality, reliability and safety.
• We will develop products and services that help our clients and ourselves to reduce our impact on the environment, both during the course of construction and throughout the life of the completed assets.
• We will promote our services and ourselves in an ethical way at all times in accordance with our published Ethics policy.
• We recognise the importance of our supply chain and will develop secure long-term relationships with our suppliers and subcontractors based upon mutual trust.
• We undertake to pay them on time and according to agreed terms.
• Our purchasing power will be used in accordance with our Ethics policy and will not be used unscrupulously.

Workplace

• We recognise that our employees are our most important asset. Their commitment to our core values enables us to achieve our goals and build our reputation.
• We seek to recruit and retain good people that reflect the diversity of the communities in which we operate, to give equal opportunities to all of our staff, and to provide the training and development to help them have fulfilling and rewarding careers. We operate Equal Opportunities and Diversity polices to help us achieve this.
• The health and safety of our employees and all those that we come into contact with is of paramount importance. We operate a Safety Management System.
• We recognise that our responsibility extends beyond construction sites and have adopted policies to manage and minimise occupational road risk.
• We will involve employees in continuously improving their own work methods and those of the Company as a whole.
• We have a strategy of regular communication with employees that enables them to contribute to policy and strategy and helps them understand the importance of their roles to the organisation. We believe that this is vital for the success of the business.

Environment

• The Company recognises the fundamental importance of understanding the full impact of its activities on the environment and is committed to improving that impact through its Environmental policy.
• Our most significant contribution to the environment will be through continually improving our efficiency both on site and in our offices and reducing the amount of waste generated. Where we do generate waste we will look to recycle it.
• We will promote the use of recycled materials or those from sustainable sources.
• We will monitor our carbon emissions generated through energy use and employee travel and will adopt a carbon offsetting strategy that invests in research into improving the sustainability of the products and techniques that we use.

Community

• We are proud that our work enhances the communities in which we operate. We maintain a local presence through offices close to our clients and the communities that provide our staff and supply chain.
• We support the local employment of trades and labour. We recognise the benefit that our profitability brings to the community in terms of employment, training, skills, and wealth creation.

Working Together to Safeguard Children’ and ‘Section 11 of the Children Act 2004’ places a statutory duty on all Contractors ‘who provide services for, or work with children’ or young people, to ‘safeguard and promote the welfare of children.’

Connolly Ltd shall at all times comply with the requirements of the Children Act 2004.  We will at all times have arrangements (“the Contractor’s Arrangements”) in force for safeguarding and promoting the welfare of children which are compliant with the Contractor’s duties in ‘Working Together to Safeguard Children’ and will ensure that any additional internal procedures are consistent with these procedures.

We shall ensure that:

1. All staff and volunteers (including temporary staff) are made aware of the businesses arrangements.
2. The business will provide ‘a clear line of accountability within the organisation for work on safeguarding’ and promoting welfare and demonstrate ‘a clear commitment to the importance of safeguarding and promoting welfare’.
3. The business will ensure that all staff and volunteers are subject to Safer Workforce processes and checks, including, ‘recruitment and human resources management procedures that take account of the need to safeguard and promote welfare, including arrangements for appropriate checks on new staff and volunteers,’ this includes conducting appropriate DBS and Independent Safeguarding Authority checks.
4. The business will adhere to local Safeguarding Children’s Board ‘Procedures for dealing with allegations of abuse against members of staff and volunteers,’ including arrangements for notifying the Local Authority.
5. The business will ensure that all staff’ and volunteers ‘undertake appropriate training,’ and to ensure that this is kept ‘up-to-date by refresher training at regular intervals.
6. The business will maintain accurate and up-to-date records of decision making and actions taken;
7. The business will ensure they are at all times sensitive to needs arising from race, culture, religion, sexual orientation or linguistic background;
8. The business will agree to furnish the Client on their reasonable request, with copies of their records relating to any of the above.

Connolly Limited believes:

“A truly effective diverse organisation is one in which the differences individuals bring are valued and used”.

An effective response to diversity is at the heart of a modern organisation.  A comprehensive diversity policy embraces key elements of best practice in employment and service delivery:

• Addressing inequality;
• Recognising and valuing difference;
• Promoting a skilled, diverse workforce;
• Meeting the needs of an increasingly diverse population; and
• Acting in accordance with legislation.

We believe there are five critical factors for improving equality and diversity:-

Commitment – understanding the concept, owning and leading the work at the highest levels, and committing adequate resources.

Involving users – consulting the actual and potential users of services about their needs and requirements.

Mainstreaming equality and diversity – integrating equality and diversity into day to day work, and translating policy into practice.

Monitoring performance data – ensuring that data gathering and analysis on equality and diversity is part of core performance monitoring systems.

Sustainability – continuously keeping up the momentum to counter discrimination and promote diversity, reviewing performance and setting new targets.

It is the duty of all employees to comply with the Company Equal Opportunity & Diversity Strategy Policy at all times and to act responsibly and do everything that they can to promote issues. The directors and management of the company will monitor the operation of our approach to equality and diversity to ensure we comply with the Commission for Race Equality’s Code of Practice for Employment at work and or any other persons who may be affected by the company’s work operations.